Privacy Policy

Effective date: January 1, 2025

At Nexus AI, your privacy matters. This policy explains what data we collect, how we use it, and the choices you have.

1. Data We Collect

We collect the following categories of data when you use Nexus AI:

Account information — name, email address, and profile details provided during sign-up via Clerk.
Usage data — pages visited, features used, generation history, credit consumption, and session activity.
Generated content metadata — prompts, model selections, timestamps, and output IDs. We do not store generated images or videos indefinitely.
Payment information — transaction amounts and payment status. Full card details are handled by our payment processor and never stored by us.
Technical data — IP address, browser type, operating system, and device information collected automatically.

2. How We Use Your Data

We use your data to:

Deliver and operate the Service, including processing generations and managing your credit balance.
Authenticate your identity and secure your account.
Process payments and manage billing.
Improve the Service through aggregate analytics and usage patterns.
Communicate with you about your account, updates, and support requests.
Detect and prevent fraud, abuse, and violations of our Terms of Service.

We do not sell your personal data to third parties. We do not use your prompts or generated content to train AI models without your explicit consent.

3. Third-Party Services

We use the following trusted third-party services to operate Nexus AI:

Clerk — handles user authentication, session management, and account security.
Supabase — stores application data including generation history, credit balance, and account settings.
PayPal — processes payments for credit purchases and subscription plans.
Replicate — executes AI model inference for image and video generation.
Vercel — hosts the web application and may collect standard server logs.

4. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where required by law (e.g., billing records retained for 7 years). Anonymous usage logs are retained for up to 12 months.

5. Your Rights

Depending on your location, you may have the following rights:

Access — request a copy of the personal data we hold about you.
Correction — request correction of inaccurate data.
Deletion — request deletion of your account and associated personal data.
Export — download your generation history and account data from your dashboard.
Objection — object to certain processing activities.

To exercise any of these rights, email us at privacy@nexusai.app. We will respond within 30 days.

6. Cookies

We use a minimal number of cookies — primarily session cookies required for authentication (managed by Clerk) and essential functionality. We do not use third-party advertising or tracking cookies. You can control cookies through your browser settings.

7. Security

We take reasonable technical and organisational measures to protect your data. All data in transit is encrypted using TLS. If you believe your account has been compromised, contact us immediately at hello@nexusai.app.

8. Contact

For privacy-related questions or data requests, contact our privacy team at privacy@nexusai.app. For general questions, see our Contact page.