Support
How Can We Help?
Our support team is here to help with any issues you encounter on Nexus AI. Browse the topics below or contact us directly.
Support Topics
Generation Errors
If your image or video generation failed, got stuck, or produced unexpected results, please contact us with your account email and the approximate time of the generation. Credits for failed jobs are automatically refunded.
Credits & Billing
For questions about your credit balance, subscription plan, or payment issues, email billing@nexusai.app. See our Refund Policy for information on refunds.
Account & Access
For login issues, password resets, or account settings, use the Manage Account option in your dashboard, or contact us at hello@nexusai.app.
Technical Issues
Experiencing bugs, slow performance, or unexpected behaviour? Email us with a description of the issue, your browser/device, and steps to reproduce.
Contact Support
- General Support: hello@nexusai.app
- Billing Support: billing@nexusai.app
- Privacy Requests: privacy@nexusai.app
We respond within 24 hours on business days (Monday–Friday).